Help center
We can help with your order, license key or payment. Pick the option that suits you best.
Frequently asked questions
I paid. When will I get my key?
For in-stock products, the key is sent to your Orders page and email as soon as payment is confirmed. Manually delivered products are usually prepared shortly during business hours.
My key does not work. What should I do?
Open a support ticket with your order number and attach a screenshot of the error. We will check it and replace the key.
I topped up by bank transfer. When will it reach my balance?
Your transfer notice is checked once the payment reaches our account, then added to your balance. You can track it on the Balance page.
Can I cancel my order and get a refund?
You can cancel unpaid orders from the order page. Refund terms for delivered digital products are explained on the Refund and Cancellation page.
Where do I get my invoice?
Send your invoice request with your order number by opening a ticket in the "Payments and invoices" department.